Frequently Asked Questions

Our boots contain neither leather nor animal fur: microfiber on the outside, 100% polyester faux fur for the lining and insole, and a TPR (thermoplastic rubber) or EVA outsole, depending on the model.

The exact composition of each pair can be found in the Product Details section at the bottom of its product page.

No. The warm lining of our boots is made of 100% polyester faux fur, and the exterior is microfiber. No animal fur is used.

The composition is indicated for each pair in the Product Details section of each product page.

Yes. We recommend taking your usual shoe size. If you are between two sizes, take the size up: the fur lining takes up a little volume.

A size chart (shoe size, sole length, UK, US) is available from the Size Guide link on each product page.

From 36 to 42 for women's models and from 23 to 35 for children's models, depending on the model. The sizes actually available are displayed directly on each pair's product page; those that are out of stock appear crossed out.

No, our boots are only available in whole sizes. If you are between two sizes, please take the next size up.

It varies according to the model, from approximately 1.4 cm to 4 cm. The exact heel height, shaft height, and calf circumference are indicated in the Product Details section of each product page.

Our boots are not designed to be submerged or worn in sustained rain.

If they get wet, wipe them with a soft cloth and let them air dry, away from any heat source. Stuff them with paper to help them keep their shape.

To preserve them for as long as possible:

• Protect them from excessive rain, heat, and cold.
• If they get wet, wipe them with a soft cloth and let them air dry.
• Stuff them with paper to help them keep their shape.
• Use a soft brush and a product suitable for the material.

Chronopost delivery is €9.60 in France.

For other countries we serve: €9.60 in Belgium, €12 in Spain and €15 in Germany.

The exact amount will be displayed at checkout, before final confirmation of your order.

Yes. We currently deliver to France, Belgium, Spain and Germany.

Parcels are sent with Chronopost, including tracking: €9.60 to France and Belgium, €12 to Spain, €15 to Germany — allow 7 to 14 business days for the latter.

Your order is prepared and shipped within 48 to 72 business hours. Packages are sent with Chronopost, tracking included.

You will receive an email with a tracking link as soon as the package is handed over to the carrier.

As soon as your package is handed over to the carrier, you will receive an email containing a tracking link. This allows you to track the progress of your delivery in real time.

Remember to check your spam folder if you can't find it.

Debit/credit card (CB, Visa, Mastercard), Apple Pay and Google Pay.

Transactions are secure: your bank details never pass through our store.

This is possible as long as your package has not been handed over to the carrier. As preparation starts quickly (48 to 72 business hours), contact us as soon as possible.

Once the package has been shipped, the order can no longer be changed.

Contact us immediately: as long as the order has not been shipped, we can correct the delivery address. Once the package has been shipped, the address can no longer be changed.

First, check the status of your package using the tracking link you received by email: a package currently out for delivery may show a delay of a day or two.

If the tracking hasn't updated for several days, or if the package is marked as delivered but you haven't received it, please contact us: we will open an investigation with the carrier.

Yes. You have 30 days after receipt to change your mind.

Items must be unworn and returned in their original packaging. The box is part of the product: avoid taping it or writing directly on it, it must be reusable.

That depends on the reason for the return.

If the error is ours — defective item, wrong size, or wrong model sent — we will cover the full cost of the return.

If you made a mistake with the size or model, or if you simply change your mind, the return shipping costs remain your responsibility and will be deducted from your refund.

Log in to your account from the profile icon in the menu, open the relevant order, then click on Request a return.

If you ordered without creating an account, contact us and we will take care of it.

As soon as we receive and verify the returned item, we will send you a confirmation email. The refund will then be issued to your original payment method.

The time it takes for the refund to appear in your account then depends on your bank: if you don't see anything, check with them before contacting us.

Please contact us with your order number and a photo of the issue. If the error is ours (defective item, wrong size, or wrong model sent), the return is entirely at our expense, and we will replace or refund the item.

We only replace items if they are defective or damaged. In this case, please email us at contact@blackfield.fr with your order number and a photo.

To change size or model, the procedure is to return the item and then place a new order.

Our customer service team is available by phone at 06 52 06 27 57, Monday to Friday from 10am to 4pm.

You can also write to us at contact@blackfield.fr. Please include your order number for a quicker response.